Contact Us

We’d Love to Hear From You!

Whether you have a question about our scents, need assistance with your order, or are interested in a partnership, the VEIXEL team is here to provide dedicated support. Our goal is to ensure you have a seamless experience from browsing to unboxing.


Customer Support & Enquiries

For the fastest response, please reach out to the relevant department below:

  • General & After-sales Support: service@veixel.com (Order status, shipping, returns, and product questions)

  • Media & Influencer Collaborations: media@veixel.com (For PR, marketing, and social media partnerships)

  • WhatsApp Support: +86 18476271706 (Available for instant messaging during business hours)


Business Hours

Our team is available to assist you during the following times: Monday - Friday: 9:00 AM - 6:00 PM (GMT+8)

Messages sent outside of business hours will be addressed as a priority on the next business day.


Corporate Information

  • Company Name: SMILING ANGEL LIMITED Co., Ltd.

  • Company Address: OFFICE UNIT B ON 9/F THOMSON COMM BLDG 8 THOMSON RD WAN CHAI HONG KONG


Connect With Us

Follow us on our social media channels to stay updated on new arrivals and exclusive offers.

Tip: If you are contacting us regarding an existing order, please include your Order Number (e.g., #VX1234) in the subject line for faster service.